The prices shown are inclusive of VAT, transport and delivery directly to the home, subject to the achievement of a minimum order and for shipments on the national territory. Otherwise a contribution will be charged for shipping costs.
The goods travel with a transport document, without the sale prices made out to the person who placed the order. To this end, it is always required to specify the tax code or VAT number. The invoice is sent inside the package containing the goods or, if the goods are to be sent to an address other than that of the person who placed the order (e.g. gift delivery), directly to the buyer by e-mail
For orders less than € 200 there is a contribution of € 15.00 for transport costs
Terms of payment
- Bank transfer to:
MONTE DEI PASCHI SIENA AG. DI ORVIETO SCALO
Unavailability of goods
The availability of the products is always indicated at the bottom of the product’s technical sheet. However, if the products are temporarily unavailable for any reason, we will promptly inform the customer.
The goods will be sent to the customer only after payment has been made.
Goods travel completely at the risk of the Bartolomei oil mill.
On the whole Italian territory
Shipping and delivery is entrusted to MBE which can in turn make use of local couriers.
Indicative delivery times: 2 working days.
The delivery status can be continuously monitored through a shipping code that is provided to the customer via email at the same time as the goods are delivered to the courier.
If the shipment is made by courier and the packaging has been tampered with or damaged, please indicate on the delivery note with reserve, by adding a RESERVE OF CHECKED WRITING (specify the REASON FOR THE RESERVE, eg “laundry packing”, “crushed packaging” , etc. on the proof of delivery of the courier). The Bartolomei oil mill will otherwise decline any responsibility for any breakages. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery.
In the event of non-collection within 5 working days of the material present in stock at the courier’s warehouses due to repeated impossibility of delivery to the address indicated by the customer at the time of the order, the order will be returned to the mill.
On the whole European Union territory
We ship in:
Austria, Belgium, Denmark, Ireland, Sweden, Finland, France, Germany, Luxembourg, the Netherlands, Portugal, England, Spain, Switzerland, Norway and Portugal
Indicative delivery times: 3 days, excluding holidays, plus shipping (Norway and Portugal: 3-5 days plus shipping). For Switzerland and Norway delivery times may vary due to customs formalities.
Shipping costs are calculated based on the order.
For shipments to other countries not included in this list, please contact Bartolomei Oil Mill.
Satisfied or rewarded
Pursuant to article 5 of Legislative Decree 185/99 which regulates distance contracts, the customer has the right to withdraw from the purchase contract without specifying the reason within 10 days from the date of receipt of the goods, notifying the Bartolomei oil mill.
We will reimburse the amount within 10 days of receipt of the goods.
Report any complaint or anomaly directly to tel. 0744-951395 or at firstname.lastname@example.org , it will be our duty to resolve it quickly and in the best way.
Orders from Minors
Minors under the age of 18 are not allowed, unless under the supervision of an adult family member, to transmit orders via the online order form.